利用者:ChumaMallery2576

Call center, as you may know, is a place where interaction with the customers of an organization or an institution takes place over phone. The purpose of this telephonic conversation is to entertain customers' requests, answer their queries, or inform them about new offers, schemes, etc.

Call Centers are of two types viz., Inbound and Outbound. Here, we will talk about the first type, i.e., inbound call centers and the services provided by them. Inbound call center as the name suggests, is a physical place where calls from the customers are attended by the customer service representatives or executives of a company. The numbers on which the calls are made by the customers to these centers are more often toll-free. The majority of them work 24x7. Following are the primary services provided by inbound call centers:

Customer Support: This is indeed an important service rendered by a customer care center. The inbound call center provides a place to the customers where they can call and get important information regarding the products they are using or the services they are availing of a particular company. The customer support services provided by inbound customer care centers may include enquiry, order taking, subscription, and various other such services.

Pre and Post Sales Services: Pre and post sales services, as the name suggests, has to do with the services provided before and after sales. This category of services include product enquiry, order taking, catalog order, dealer locating, sales processing, after sales product support, and so on.

Help Desk/Technical Support: Help Desk or Technical Support services rendered through inbound customer care centers include the services that deal with technical issues. The customer queries are primarily regarding IT related products. The customer care executives present at the help desk provide technical information to the customers like troubleshooting instructions, product setup instructions, steps for a particular software installation, complaint registration, etc.

Order Taking: Order taking is among the popular inbound customer care services. In this age of information technology, a lot of orders are placed online and through phone. Placing orders in this manner saves a lot of time and effort to the customer. In such a scenario, order taking services play a vital role. These orders may be regarding the various products and services offered by a company.

Besides the primary mentioned above, there are several other services rendered by an inbound call center like up up-selling and cross selling, sales lead qualification, e-mail support, chat support, phone answering, product information request, to name a few. コールセンター 時給 相場